I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery. If there is a battery compartment, use the steps in Reset a laptop with a removable battery. Turn over the computer and look for a battery compartment door. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time. Let's start off by performing a Hard reset on the notebook:īefore power resetting your computer, do the following:ĭisconnect or remove all peripheral devices. In the meantime, let's try these steps here: Have you tried to uninstall and reinstall the HP Support Assistant? Have you tried to update the drivers either using Windows update or using HP Support Assistant? What exactly seems to be an issue with the computer? Use this link to find it: (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.).ĭid you install a retail version of Windows or OEM version of Windows. To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to help you find a solution. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with graphics drivers for your HP Notebook. To the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers.

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